Last updated: May 4, 2026
This Privacy Policy describes how KREAM (“we,” “us,” or “our”) collects, uses, and protects personal information you provide when you visit kream.ca or place an order with us. We operate in Toronto, Ontario, and we comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect
We collect only what we need to deliver your order and run our website:
- Order information: your name, delivery address, email address, phone number, and the items you order.
- Age verification: we ask you to confirm you are 19 or older before entering the site, and our drivers verify government-issued photo ID at delivery. We do not store a copy of your ID.
- Payment: we accept cash on delivery and e-transfer. We do not store credit card numbers, banking information, or e-transfer security answers.
- Communications: if you email us at info@kream.ca or sign up for our newsletter, we keep that email address and any messages you send.
- Website usage: standard server logs (IP address, browser type, pages visited, timestamps). See our Cookie Policy for details.
How we use it
- To process and deliver your order.
- To verify your age, in compliance with the Cannabis Act and Ontario law.
- To respond to your questions and provide customer support.
- To send you marketing emails (only if you opt in to our newsletter — you can unsubscribe at any time).
- To improve our website and detect fraud or abuse.
How we share it
We do not sell your personal information. We share it only with:
- Our delivery drivers, so they can bring your order to your door.
- Service providers who help us run the site (web hosting, email delivery, newsletter platform). They are contractually required to protect your information and only use it for the services they provide to us.
- Law enforcement, if we are legally required to do so.
How long we keep it
We keep order information for as long as we need to satisfy our obligations under Canadian tax and consumer protection law (typically 7 years). Newsletter subscriptions are kept until you unsubscribe. Server logs are kept for up to 90 days.
Your rights
Under PIPEDA, you have the right to access the personal information we hold about you, request corrections, and request deletion (subject to legal retention requirements). To exercise any of these rights, email us at info@kream.ca.
Cookies and tracking
See our Cookie Policy for details on the cookies we use and how to control them.
Security
We use industry-standard safeguards to protect your information, including HTTPS encryption, restricted internal access, and secure hosting. No system is 100% secure, but we take reasonable precautions to keep your data safe.
Children
This site is for adults 19 and older. We do not knowingly collect personal information from anyone under 19. If you believe a minor has submitted information to us, contact info@kream.ca and we will remove it.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect any changes. Material changes will also be announced on the homepage.
Contact us
Questions about this Privacy Policy? Email info@kream.ca or write to us:
KREAM
[Your business mailing address]
Toronto, Ontario, Canada
This Privacy Policy is a template provided as a starting point. Have a Canadian privacy lawyer or a PIPEDA-savvy legal advisor review it before publishing, especially given that cannabis is a regulated industry in Canada.